CLEVERFISH GUARANTEE
1. 100% Unconditional Satisfaction Guarantee
You deserve complete satisfaction with our products and services. We take extra steps up front to make sure we understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that cost extra in billable hours. However, if for any reason we do not resolve the problem to your satisfaction, our visit is free. No risk, no hassle, and no obligation. What could be more fair than a technical support organization that stands behind their work the way we do at Cleverfish?
2. We GUARANTEE 1-hour response time to network emergencies.
When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around on a coffee break waiting for their computers to come back online. As a Cleverfish client under contract, we guarantee to respond to a network crash within 1 hour (plus travel time) of your call if not sooner. (We also offer remote monitoring 24 hours a day, 7 days a week to prevent problems before they interfere with your business.)
3. Proactive vs. Reactive approach to all computer related problems.
Unlike other support companies who profit from the failures in your environment, the Cleverfish proactive approach is to prevent computer problems from escalating into expected downtime, data loss and other interruptions in your business.
4. We are far less expensive than hiring full-time computer support staff or additional support for your existing computer department.
It is very difficult to attract and retain an engineer at the level needed to maintain and support a sound networking environment, not to mention expensive. By outsourcing your support to us, we can save you thousands on hiring, salary, and benefits and still provide the appropriate level of expertise warranted by the situation.
5. Cleverfish listens first, and offer solutions second.
The Cleverfish team is trained on the “PC - Doctor Analogy”. In the world of technology, we are your “Doctor”. We listen to you explain the concern, check the symptoms and diagnose the situation. Cleverfish offers a proposed remedy, but will also provide options and the risks associated with each. We work with you as a team to resolve the matter.
6. The Cleverfish guarantee to provide our customers with the most cost effective solutions to your problem.
Cleverfish understands the importance of keeping overhead costs to a minimum. That’s why we require that all of our engineers/technicians are trained to find the most cost effective solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
7. Our engineers/technicians speak plain English not Techno babble.
For your organization and ours to build a successful relationship, we must be able to communicate and understand each other. The Cleverfish team is taught to use easy to understand analogies when explaining computer concepts to our clients. We want to make sure you understand the issue, as well as the options, so you can make an informed decision based on your priorities and budget.
8. Depending on the complexity and nature of a project, Cleverfish schedules system upgrades and fixes after business hours to save you thousands in lost productivity.
System upgrades, fixes and installations can bring down your computer network for several hours. For your convenience, Cleverfish can schedule our team to perform this work after hours so there is minimal interruption to normal business activities.
9. Cleverfish engineers/technicians are qualified, professionals with years of real world experience.
Each of our engineers/technicians are certified. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals with a broader set of industry skills anywhere.
10. Cleverfish has flat rate project pricing.
Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances”, we offer our existing clients one flat rate for a project and guarantee to deliver your solution without charging a cent more. This gives you peace of mind knowing you won’t end up with an invoice 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.
11. Cleverfish practices what we preach.
We invest a lot of time and money staying abreast of technology so you won’t have to. We also use the same technology and products internally that we recommend to you. This allows us to develop efficiencies and standard configurations and streamline our services, which ultimately results in you saving our clients money.
12. Accurate invoicing.
Every invoice you receive from us is guaranteed to be accurate and detailed. You will know exactly what you are paying for, and ALL charges will be approved by you. No more one-line “mystery” invoices that don’t outline what you are paying for.