CLEVERCARE TICKETING

How to create a ticket with Cleverfish

1.  Find the Blue Fish on the bottom right of the screen and double click (you may need to expand your hidden icons)
2.  This will open a new browser window.
3.  Please select Change Profile

4.  Update your information and click apply. (this only needs to be done your first time.)

Creating a new service ticket

1.  Click on the ticketing button

2.  Select New  than new ticket

3.  Now you can enter your ticket

4.  You will receive a confirmation in your e-mail regarding your ticket number.
5.  Once your ticket has been acknowledged by a service specialist you will receive another e-mail and typically a phone call to begin your support.